DEPOPPER

FREQUENTLY
ASKED QUESTIONS
  General   Registration   Technical
GENERAL QUESTIONS
Q: What are the limitations of the trial version?
A: There are no functional limitations in the trial version. The only limitation is the 30 days evaluation time limit.
Q: What is the easiest way to upgrade?
A: Simply download and install the new version in your computer, without uninstalling the previous version. DePopper cannot be running during the upgrade (Windows does not allow replacing files in use).
Q: Will DePopper installation write harmful files to my system directory? Do I have to reboot after installing DePopper? Does DePopper have spywares?
A: No, no and no. DePopper does not write harmful files anywhere in your computer, does not have spywares and is not adware. DePopper setup does not require a reboot.
Q: Does DePopper main screen accept Drag & Drop of files?
A: Yes. This the easiest way of adding files to the file list, in our opinion.
Q: My cat played with my records and now they are full of scratches. Does DePopper remove ALL clicks and pops from my records?
A: DePopper can miss some clicks, particularly the most severe clicks. Please test DePopper with your records during 30 days, before deciding to register.
Q: DePopper works great with my friend's records, but has poor results with the records I have stacked in my basement during 40 years, with rats, bats and ants. This is not fair! Shouldn't DePopper give the same results for ALL RECORDS EVERYWHERE?
A: Definitely NO! Should a plane fly the same way in a sunny day and under a heavy storm? DePopper results depend on the source material. For this reason we offer a free trial. Please test DePopper with your records before deciding to register. Don't register based on the results you see with other people, register based on the results you get with your records.
REGISTRATION QUESTIONS
Q: My computer crashed and I can't find my registration data. Will I have to pay for another registration?
A: No, simply contact us and we will give you the data you need.
Q: I'm a registered DePopper user, I did not cancel the payment of the single registration fee and I kept my key code secret with me. Will the new version accept my registration data?
A: Yes.
Q: I don't want to use / don't have a credit card!
A: Verotel/TicketsClub form offers on-line check and pay-by-phone to US residents, as well as other payment options for some countries in Europe.
Q: I want to use PayPal!
A: PayPal is not available at present, but we want to offer this option as soon as possible.
Q: What's your refund policy?
A: If you want a refund (cancel the registration with your money back), please contact us. (don't forget to inform something that lets us identify your payment) and DO NOT DENY THE PAYMENT IN YOUR CREDIT CARD BILL OR BANK, because if you deny a payment that you really requested you actually cause extra losses to us too (denying a payment that was actually requested is known as "chargeback" and we pay a fee when this happens, which is almost the license fee of the software). Refund is possible for payments made with credit card, if requested up to four months after registration. After you contact us, we will ask the merchant agent to refund you and you should be refunded in your next bill. However, we strongly suggest you to test the software extensively during 30 days and register only if you are sure it works well for your needs and you like it. DePopper is trialware in order to allow you to know exactly what you are paying for. Please test DePopper before registering the program.
TECHNICAL QUESTIONS
Q: I can't find where to place the key code. I can't see any Register button. Can you help me?
A: Please click here for your answer.
Q: Why is Play disabled when I click the Preview button, in Options screen?
A: Please click here for your answer.
Q: I am getting "access denied" messages when I process some files in DePopper. Is there a fix?
A: Yes, download and setup the latest verson of DePopper and this problem will disappear.
Q: I am a registered user. I haven't used DePopper for some months and now it is requesting the key code again. Why? Should't DePopper keep the key code forever?
A: Yes, DePopper should keep the key code forever. The most likely reason for this problem is the use of other program that deletes the Windows registry keys used by DePopper, after some months without use. DePopper key code is stored in Windows Registry and should never be deleted by any program other than DePopper uninstaller. Please note: this problem is never caused by DePopper - other program deletes DePopper data. If you use a "Registry Maintenance Utility" or similar, be sure to inform such program that DePopper registry keys should NOT be erased, regardless of for how many months they are not used.
Q: I use Windows XP/2000/Vista and my computer freezes, shuts down or reboots when I am processing my files with DePopper. What happens?
A: Please click here for your answer.
Q: I get an error when I try to process my mp3 files. Only wav files are processed. The log file informs there was an error when opening an AVI file. How can I fix this?
A: Please click here for your answer.
Q: When I use the Minimize Hiss filter in the default setting I notice that the hiss disappears during quiet passages, but appears during louder volume passages, to disappear again when low volume or silent passages happen again. Is there a way to eliminate the hiss completely?
A: Please click here for your answer.
Q: Is there a limit for the size of the files that can be processed?
A: Yes. Uncompressed WAV files, 16 bits, should not exceed one gigabyte. For files with other formats, like mp3 and wma, the duration of each file (time length) should not exceed 100 minutes (1 hour and 40 minutes).
Q: I want to record some songs from a cassette player to my computer, but the sound from the player almost does not have trebles, only tape/player hiss. I want the best possible sound, so what can I do?
A: Please click here for your answer.
Main